Shipping policy

1. Users who purchased travel and tour products and services that require physical vouchers issued and verified by the Company may request for its delivery via a courier service provider to their nominated mailing address for an additional charge. Any delay, damage, loss, mishandling, and other circumstances arising from the courier service once it is turned over to the third-party courier service provider will not be the liability of the Company.

2. The Company will advise the User with the tracking number of documents or packages once it is turned over to the third-party courier service provider. It is the User's responsibility to make a follow-up regarding the status of the document sent for delivery.

3. The Company will not be liable for any travel or tour arrangements that will be affected arising from Clause 5.1. The number of days it is expected to receive the documents or package from the third-party courier service provider is not guaranteed even if urgent or expedited service is requested. This is out of the Company’s control and the User must communicate with the third-party courier service provider directly.